Drop us a line...

Send Message

Shipping & Return Policy

Shipping & Return Policy

Shipping

There is a charge of Rs.50 associated with each order till 500 grm. However, on order above Rs.2000/- no shipping extra will be charged.

When you place an order, it will be delivered to your place within a span of 10-12 days from the date of your order or payment received by us.

 

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

If you are shipping from abroad you must ensure that the customs form indicates you are “Returning Product for Exchange or Repair.” We will not be liable for any customs charge for returned items. If items are sent back with customs charges they NOT be accepted/collected from the delivery company in possession.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please mark a mail to info@firaki.in and wait for our instructions to initiate the return process.